Maintenance

For maintenance call 1-844-256-4706, Please be as specific as possible when relaying your maintenance request to the call center. The Maintenance hotline is available 24/7 to put in requests for Maintenance Emergencies and General Maintenance Requests.

Maintenance Policies

Emergencies

An emergency is a problem, which threatens life, health or property and requires immediate action. Shires Housing must be notified after the proper authority has been notified. In case of an emergency, Shires Housing reserves the right to enter an apartment without notice to make needed repairs.

Here are examples of maintenance emergencies:

you have had a fire in your apartment
you have no heat
your hot water is cold
a fire alarm has sounded in your apartment or building
there is a sewer back-up in your apartment
a sink or tub drain is so clogged it will not drain water
you have a water leak that you cannot put a bucket under to contain
your toilet is plugged even though you used a plunger
you are locked out of your apartment